Our warranty is applicable in the Republic of Singapore only. The length of warranty depends on the Yale product you have. It can be found on your warranty certificate. If you are unsure, you can contact our Yale Support Team to enquire.
Yale Safe and Yale Accessories is 1 (one) year warranty (eg; Remote Control, Module, RFID Card/ Sticker, Yale Door viewer, etc…)
Yale Digital Door lock is 2 (two) years warranty.
In the unlikely event of your Yale product failing, Yale will provide basic repair and /or parts replacement service without charge during the warranty period subjected to the following limitations and exclusion:
a. Malfunctions or damage resulting natural disaster, fires, civil unrest and/or accidents.
b. Defects cause by misuse, physical damage, abnormal operation or handling, negligence and/or any unauthorized tampering/alterations/repairs by any other than YALE Singapore.
c. Battery leakage (even when the original battery is being used).
A one to one replacement will be possible if there is more than 2 defects repair work reported within the full warranty period.